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FAQ - Find answers to common questions.

All prices stated in US dollars. Prices are subject to change without notice.

Online Ordering

What should I do if I have difficulty placing my coffee order online?
If you experience any difficulty placing your order online or otherwise require assistance, call The Coffee Grounds at 715.834.1733 from 7 AM until 8 PM CST, Monday through Friday.

How do I know if I placed my coffee order successfully?
Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact The Coffee Grounds at 715.834.1733 from 7 AM until 8 PM CST, Monday through Friday.

Can I change or cancel my coffee order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call The Coffee Grounds at 715.834.1733 from 7 AM until 8 PM CST, Monday through Friday, as soon as possible, and we will make every effort to accommodate your request.

When will I be billed for my coffee order?
We will bill your credit card when your coffee order is shipped.

What forms of payment does The Coffee Grounds accept online?
We currently accept Mastercard and Visa.

Will I be charged sales tax?
If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchases. If you are not a resident of the state of Wisconsin, we are not required to charge sales tax on your purchases. However, by law you may be liable for any taxes due in your state.

Shipping

How does The Coffee Grounds calculate delivery charges?
We ship all products UPS. Delivery charges are based on the amount of your order. Orders of 6 or more pounds have FREE shipping. For orders of less than 6 pounds, the shipping charge is $8.95.

Express shipping is available. Please call The Coffee Grounds at 715.834.1733 from 7 AM until 8 PM CST, Monday through Friday, for more information.

Does The Coffee Grounds ship to International addresses?
No. The Coffee Grounds will not ship to international addresses.

How long will it take to receive my order?
UPS usually arrive in 1-5 business days. Orders shipped express to Hawaii, Alaska, or outside of the US will arrive in 3-7 business days. Backorders are excluded. Business days do not include Saturday or Sunday.

Returns

What is The Coffee Grounds' return policy?
We cannot refund coffee because of a taste preference. If you feel you have received coffee that is not satisfactory, please call 715.834.1733.

 

faq
privacy and security

How do I know that my credit card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Coffee Grounds' website utilizes Secure Socket Layer technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. The Coffee Grounds also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will The Coffee Grounds sell my email address or other personal information?
No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. The Coffee Grounds may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. The Coffee Grounds will not share any personal information without your permission with any unaffiliated third parties, unless required by law.